In Australia federal and state laws protect you, your business and your customers from unfair trading practices. These laws, together with industry codes of practice, help to ensure that your business operates fairly and competitively and that all consumers are adequately informed and protected.

  • Fair trading laws
    In Australia federal and state laws protect you, your business and your customers from unfair trading practices.
  • Codes of Practice
    Codes of Practice set out specific standards of conduct for an industry in relation to its customers. They are guidelines for fair dealing between you and your customers.
  • Customer service
    Good customer service is essential to the continuing success of your business.
  • Dispute resolution
    In every small business problems can arise from time to time between businesses, their customers, suppliers, partners and employees.

Read more about the Small business self assessment checklist