In Australia federal and state laws protect you, your business and your customers from unfair trading practices. These laws, together with industry codes of practice, help to ensure that your business operates fairly and competitively and that all consumers are adequately informed and protected.
- Fair trading laws
In Australia federal and state laws protect you, your business and your customers from unfair trading practices.
- Complying with the Competition and Consumer Act
How to comply with the Competition and Consumer Act and how to set up a compliance program to minimise your risk of breaking the law.
- Codes of Practice
Codes of Practice set out specific standards of conduct for an industry in relation to its customers. They are guidelines for fair dealing between you and your customers.
- Customer service
Good customer service is essential to the continuing success of your business.
- Dispute resolution
In every small business problems can arise from time to time between businesses, their customers, suppliers, partners and employees.
Read more about the Small business self assessment checklist